At www.naturalif.lk, we respect your privacy and are committed to protecting your personal information.
* When you place an order, we collect your name, address, phone number, and email to process and deliver your purchase.
* If you make an online payment, we may also collect billing details, which are securely handled and never shared.
* Your information is only used to process orders, improve our services, and inform you about new products or offers.
* We do not share your personal information with third parties except as needed to deliver your order (e.g., with courier partners).
* Your data is handled according to Sri Lankan laws, and we take necessary measures to keep it safe and secure.
We deliver only within Sri Lanka using trusted courier partners.
* Delivery Time: Orders are usually delivered within 3-5 business days (excluding Sundays and public holidays).
* Payment Options:
o Cash on Delivery (COD): Pay in cash when your order is delivered.
o Bank Transfer: You can transfer payment to our designated bank account.
* Delivery Confirmation: Our team may contact you by phone, SMS, or email to confirm your order and verify your address. Orders without confirmation may be canceled after 48 hours.
* Delivery Charges: Any applicable courier fees will be informed at the time of order confirmation.
We strive to ensure customer satisfaction.
* Order Cancellations: Orders can only be canceled before dispatch by contacting our customer service.
* Returns: For hygiene and safety reasons, Ayurvedic and herbal products cannot be returned unless they are damaged, defective, or incorrect.
* Refunds:
o Cash on Delivery (COD): Refunds (for damaged/incorrect products) will be made via bank transfer.
o Bank Transfer/Card Payments: Refunds will be processed to the same account used for payment within 7-10 working days.
* To request a return or refund, please contact our customer service with your order number and details within 48 hours of receiving the product.
